Advisory

Travel Advisory: Storm Dorian

Our Reservations Call Center and Guest Relations Teams are experiencing a higher than normal volume of inquiry. Our teams will be getting back to you as quickly as possible. We appreciate and thank you for your patience.


Due to the severe weather which impacted Marsh Harbour, Freeport, and Treasure Cay we are waiving change fees, fare differences, and allowing rebooking within our Bahamian Route Networks, as follows:

  • For customers currently traveling to/from Marsh Harbour, Freeport and Treasure Cay through Tuesday, October 15, 2019*.
*The dates stated above are subject to change pending airport availability. Please check this page again for additional updates.
 
Flights status

Airport Status
Treasure Cay (TCB)
All flights expected to resume Thursday, October 3, pending airport status.
Freeport (FPO)
Marsh Harbour (MHH)
Al flights expected to resume Tuesday, October 1, pending airport status.

 




Travelers booked for travel during the period stated above must call our Customer Service team at 801.401.9100 prior to their scheduled departure time. Travelers may exchange tickets and complete their travel by November 30, 2019. If you have any questions about your existing reservation or would like to make a new one, please contact our Customer Service team at 801.401.9100.


Travel Agents

Marsh Harbour and Freeport waiver:
Exchanges should be processed as involuntary–only for 3M segments–using waiver code "WXABAEXT19" and waiver table number "07" for "Acts of God".

  • Waiver code: “WXABAEXT19”, to be entered in Tour Code Box
  • Markets to/from: MHH and FPO Networks
  • Travel Period: Now thru 15OCT19
  • Travel Rebooking Dates: On/before 30NOV19
  • Rebook Travel by: 30NOV19
  • Fees Waived: Waive change fee and difference in fare
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1.801.401.9100
  • Waiver Table Number: 07

Treasure Cay waiver:
Exchanges should be processed as involuntary–only for 3M segments–using waiver code "WXTCBDOR19" and waiver table number "07" for "Acts of God".

  • Waiver code: “WXTCBDOR19”, to be entered in Tour Code Box
  • Markets to/from: TCB
  • Travel Period: Now thru 15OCT19
  • Travel Rebooking Dates: On/before 30NOV19
  • Rebook Travel by: 30NOV19
  • Fees Waived: Waive change fee and difference in fare
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1.801.401.9100
  • Waiver Table Number: 07

Updated: September 12, 2019, 1:01pm ET.