Travel Alerts

Silver Airways has withdrawn from V.C. Bird International Airport (ANU), La Romana International Airport (LRM), and Puerto Plata International Airport (POP) as of Saturday, May 4th. We will offer refunds for customers booked on any flight to/from ANU, LRM, and POP after Saturday, May 4th.

Waiver Code: 3MKTWITHDRWL

Place for Waiver: Tour Code Box

The Virgin Islands Port Authority advises the public that travelers may experience processing delays at the Henry E. Rohlsen Airport (STX) due to high travel volumes post-holiday festivals on St. Croix.  Travelers are advised to arrive at least three hours before their scheduled departure time to allow adequate time for pre-clearance screenings. 

Silver Airways has withdrawn from Louis Armstrong New Orleans International Airport (MSY) and Jacksonville International Airport (JAX) as of Sunday, December 17th. We will offer refunds for customers booked on any flight to/from MSY and JAX after Sunday, December 17th.

Waiver Code: 3MMKTWITHDRAWAL

Place for Waiver: Tour Code Box

12/13/23: Silver Airways is currently experiencing a system-wide outage that is affecting our flight operations, resulting in delays across our network. We sincerely apologize for any inconvenience this may cause and want to assure you that we are working diligently to resolve this issue as quickly as possible. In the event that you have any further questions or require assistance, please do not hesitate to reach out to our dedicated call center at +1 (801) 401-9100. Our team will be available to assist you between 8 AM and 7 PM EST, and they will be more than happy to address any concerns or provide you with the information you may need. We appreciate your patience during this time and thank you for choosing Silver Airways for your travel needs. Your comfort and convenience are our top priorities, and we are committed to ensuring a swift resolution to this issue. Thank you for your understanding, and we look forward to serving you better once our systems are back to normal.

As we enter the holiday season, airports nationwide are experiencing higher-than-usual passenger volumes, leading to longer lines at TSA Security checkpoints and Silver Airways counters. To ensure an on-time departure, we encourage all passengers to arrive well in advance of their scheduled departure time. Your early arrival will help navigate any potential delays.

Silver Airways has withdrawn from Piedmont Triad International Airport (GSO) and Nashville International Airport (BNA) as of Wednesday, November 1^st. We will offer refunds for customers booked on any flight to/from GSO and BNA after Wednesday, November 1^st.

Waiver Code: 3MMKTWITHDRAWAL

Place for Waiver: Tour Code Box

10/25/23: All systems at Silver Airways have been successfully restored. The recent system-wide outage that had impacted our flight operations and led to delays across our network has now been resolved. We would like to express our sincerest apologies for any inconvenience this may have caused you during this time.

10/24/23: Silver Airways is currently experiencing a system-wide outage that is affecting our flight operations, resulting in delays across our network. We sincerely apologize for any inconvenience this may cause and want to assure you that we are working diligently to resolve this issue as quickly as possible. In the event that you have any further questions or require assistance, please do not hesitate to reach out to our dedicated call center at +1 (801) 401-9100. Our team will be available to assist you between 8 AM and 7 PM EST, and they will be more than happy to address any concerns or provide you with the information you may need. We appreciate your patience during this time and thank you for choosing Silver Airways for your travel needs. Your comfort and convenience are our top priorities, and we are committed to ensuring a swift resolution to this issue. Thank you for your understanding, and we look forward to serving you better once our systems are back to normal.

Silver Airways has withdrawn from Charleston International Airport as of Sunday, October 8. We will offer refunds for customers booked on any flight to/from CHS after Sunday, October 8.

Waiver Code: 3MMKTWITHDRAWAL

Place for Waiver: Tour Code Box

Please be advised, Silver Airways implements a baggage limitation in the San Juan network limiting passenger baggage allowance.

This will limit passenger checked baggage allowance to one (1) piece, with any additional checked pieces permitted on a standby basis according to weight and balance limitations.

Passengers are still allowed one carry-on, free of charge.

This limitation applies to all flights to/from Luis Muñoz Marín International Airport (SJU).

Be sure to complete the online Customs Form / E-Ticket before Immigration in the Dominican Republic.