Privacy Policy

Silver Airways Privacy Statement (effective May 24, 2018)

Silver Airways respects your privacy. This Privacy Policy sets out the guidelines we follow to protect the information you provide us in the course of doing business with us; however, it is not a contract. Under no circumstances does this Privacy Policy create a legal right.

The Information We Collect from You and How We Collect It

We may collect and maintain personal information about you to assist in your travel and manage our business. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. We want you to understand how your information is protected and how it could be used.
We collect your personal information when you voluntarily provide us with information, visit the www.silverairways.com website, www.flysilver.com, register on www.silverairways.com website, our respective subdomains, visit the websites of certain Silver Airways partners, use Silver Airways products or services, and enter promotions or sweepstakes offered by Silver Airways (all, collectively, “Silver Airways ”). Silver Airways may combine information about you that we have with information we obtain from business partners or other companies.
The personal information we collect about you through these various sources may include, but is not limited to:
  • Name, addresses and telephone numbers
  • Email addresses,
  • Birth date and gender
  • Credit/debit card number(s), including associated billing address(es) and expiration date(s)
  • Passport number, nationality and country of residence
  • Use of products and services such as flight status notification and online check-in
  • Silver Airways frequent flyer number.
Once you register with Silver Airways and sign in to our services, you are not anonymous to us. In particular:
When you make a purchase with Silver Airways, we collect the following information from you:
Required:
  • Name
  • Billing address
  • E-mail address
  • Credit card type, number and expiration date
  • Telephone number
  • Birth date and gender
  • Credit/debit card number(s), including associated billing address(es) and expiration date(s)
  • Passport number, nationality and country of residence
Optional:
  • Salutation
  • Frequent Flyer number
  • Fax number
When you opt-in to receive Silver Airways’ promotional emails, newsletter or subscribe to its social media platforms, we collect the following information from you:
  • Name 
  • Address
  • Email address
  • Zip code

Cookies and Web Beacons

Silver Airways automatically receives and records information on our server logs from your browser, including your IP address, Silver Airways cookie information, and the page you request.
Silver Airways uses such information for the following general purposes:
  • Customizing the advertising and content you see
  • Fulfilling your requests for products and services
  • Improving our services
  • Contacting you
  • Conducting research
  • Providing anonymous reporting for internal and external clients
Silver Airways may set and access Silver Airways cookies on your computer. Silver Airways lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies’ use of their cookies is subject to their own privacy policies, not Silver Airways. Advertisers or other companies do not have access to Silver Airways’ cookies.
Silver Airways uses web beacons to access Silver Airways cookies inside and outside our network of websites and in connection with Silver Airways products and services.

 

Through servers and other technology, Silver Airways may collect and track the following information: browser type and version, operating system and platform, mobile-device type, domain name of the site providing you with internet access, the internet protocol (IP) address used to connect your computer to the internet, average time you spent engaging with a Silver Airways , geo-location, pages viewed, searches, access times, and/or other information and relevant statistics. These tracking technologies also allow us to determine preferences and trends based on a visitor's use of Silver Airways , as well as that visitor's use of third party online services participating in the same advertising network as Silver Airways. For example, cookies and other tracking technologies may be used by Silver Airways and its third-party ad management companies to learn things like which advertisements, emails, websites or other online content brings users to our Silver Airways and to advertise Silver Airways products and services to you while you are on other websites based on your browsing or other online activities. For information about removing yourself from these tracking and reporting functions, please first visit the Google opt-out page at https://policies.google.com/privacy
Please review our Cookie Policy for further information on what cookies are used.

Silver Airways welcomes your questions or comments regarding this Statement of Privacy. If you believe that Silver Airways has not adhered to this Statement or if you would like your personal information removed from Silver Airways, please contact us at the email below, and we will make reasonable efforts to accommodate your request by removing your information from our marketing databases.

Email:
privacy@silverairways.com

Address:
Silver Airways LLC
Attn: Guest Relations Department
1100 Lee Wagener Blvd, Suite 201
Fort Lauderdale FL 33315 USA

Phone:
801-401-9100

To unsubscribe at any point from our promotional emails, click Unsubscribe on the footer of the promotion email received.

 

How Your Information Will be Used

Silver’s Services

Your personal information is used by Silver Airways and its vendors to process and confirm your reservation, issue boarding passes and tickets, bill you for the services you purchase, notify you of any flight changes and cancellations, and notify you and your travel companions of discounted air travel offers and other special offers that we think may be of interest. Silver Airways does not sell personal information to third parties, and we use it only in accordance with this policy.
When you opt-in to receive Silver Airways’ promotional emails and newsletter, we use your personal information for a variety of purposes, including sending out notices for special offers from Silver Airways or any one of its partners via email or postal mail.
When you send us an email, Silver Airways and a third party contractor may retain the content of the email, your email address, and all related correspondence. We use this information to track and measure our level of service.
If you enter a sweepstakes or promotional contest, we will ask you to provide information about yourself. This information will be used to contact you if you win, announce the identities of the winners, and for internal marketing purposes. This information may also be shared with sponsors, fulfillment companies or other relevant third party service providers.

Behavioral Targeting / Re-Targeting


Silver Airways and our advertising management partners, including Google, will use your information, such as browsing and other online activities, to target advertising to you while you are using Silver Airways or other websites that we think will be of interest to you. Some of this advertising may be designed to bring you back to Silver Airways’ website through promotions we offer. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. For more information about your ad choices associated with this type of advertising and options to opt out, please visiting NAI Consumer Opt-Out at http://optout.networkadvertising.org/?c=1 (or if located in the European Union click here: http://www.youronlinechoices.eu/).


Legal Requirements

Your personal information may be disclosed to government and law enforcement agencies if required to do so by law, court order, or in the good faith belief that disclosure is necessary. This may be done without notice to the affected individual.  Further, to the extent required by law, we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Silver Airways’ terms of use, or as otherwise required by law.

With Whom We Share Your Information

When you purchase travel services including vacation packages through Silver Airways online reservations, we provide your information to the airline, car rental agencies, hotels or other third parties to process your reservation.
Anonymous information about all of our passengers and users may be shared with third parties. Silver Airways does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
  • Silver Airways’ website is operated by various vendors, contractors and agents. Some of these vendors, contractors, and agents may be given access to personal information that we collect from you.
  • We may provide your personal information to trusted partners who work on behalf of or with Silver Airways under confidentiality agreements. These companies may use your personal information to help Silver Airways communicate with you about offers from Silver Airways and our marketing partners. However, these companies do not have any independent right to share this information.
  • We transfer information about you if Silver Airways is acquired by or merged with another company. In this event, Silver Airways will notify you before information about you is transferred and becomes subject to a different privacy policy.
  • Silver Airways displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria – for example, women ages 18 to 24 from a particular geographic area. Silver Airways does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.

Other Sites

Silver Airways secures your personal information from unauthorized access, use, or disclosure. Silver Airways uses methods such as SSL Protocol & GoDaddy Secure Ceritificates. Your billing address and credit card information is collected through a server operated on behalf of Silver Airways to process your online purchase. When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Credit card information and passwords generated through the reservations system are stored using AES and SHA encryption. This information will be used if we need to contact you regarding that purchase.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. While we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through Silver Airways’ websites cannot be guaranteed outside of what we control.


External Data Storage Sites

We may store your data on servers provided by third party hosting and reservation vendors with whom we have contracted.

Minors

Silver Airways does not seek to receive information from children under the age of 13. However, travel purchases on the www.silverairways.com site are made without requiring the passenger to disclose his or her age.

Security

Your billing address and credit card information is collected through a server operated on behalf of Silver Airways to process your online purchase. Credit card information and passwords generated through the reservations system are stored using AES and SHA encryption. This information will be used if we need to contact you regarding that purchase.

Social Media Features and Widgets


Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


Consent

By using the Silver Airways, you agree to the collection and use, consistent with applicable laws, of information available on or through this site (including your personal information) by Silver Airways, its affiliates, partners, vendors, contractors and permitted agents. Unless otherwise required or permitted by applicable law, we do not intend to use your personal information collected through the silverairways.com site in ways not described in this Privacy Policy  without first providing you the opportunity to opt-out of that use.

Changes To This Privacy Policy

We reserve the right to modify our Privacy Policy at any time. In the event that we make a modification to our policy we will change the “Effective date” at the top of this page to reflect the date of the modification.


View Previous Privacy Policy