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Silver Airways upgrades to new Customer-Focused Reservations System and Website

by Steve Bennett | Jun 17, 2013
Silver Airways, Florida’s new hometown regional airline, took a major step forward in its corporate evolution as a new stand-alone regional airline this month with the adoption of a new reservations system and website powered by Sabre.
The move transitions Silver Airways’ technology platform from the Hewlett Packard SHARES system employed previously as part of its codeshare agreement with United to a stand-alone solution that positions the airline to better serve and assist its customers flying to and from Florida, Georgia and The Bahamas.
“Our move to Sabre is all about our future and putting our airline in the best position to succeed in the long-term,” said Dave Pflieger, President & CEO of Silver Airways. “The benefits of our new system will extend to customers, staff, and our business partners alike, strengthening our company, our product and the service we deliver.”
For customers, the move to Sabre will be most apparent in the carrier’s enhanced ability to sell tickets directly through its new website – www.SilverAirways.com – and offer sale fares, as well as dynamic vacation packages including air transportation, hotel accommodations, rental car options, and more.
A new toll-free reservations number – 800-881-4999 – that takes calls to the new Silver Airways reservations center based in Fort Lauderdale is also part of the upgrade.
“Managing our own reservations and Internet platform will allow us to have pricing flexibility that will ensure our fares are always competitive and responsive to the market,” Mr. Pflieger added.
“Previously, customers experienced confusion planning their travel on our old website only to be re-directed to United or a partner site to complete their transactions. With our move to Sabre, the full transaction – from planning trips and researching prices to purchasing tickets can all take place on our own website or through our new reservations center. In addition, passengers can now check-in on-line at SilverAirways.com.”
The Silver Airways cutover to Sabre took effect on Saturday June 8, 2013, with minimal disruptions, a credit to the strong collaboration between the airline and Sabre Airline Solutions.
“The Silver Airways staff worked hand-in-glove with the Sabre team for a successful reservations system migration,” said Hugh Jones, president, Sabre Airline Solutions. “We believe SabreSonic Customer Sales & Service is the perfect solution to help the airline reach its goals, and we are pleased to have them as part of the continually growing SabreSonic community.”

About Silver Airways (www.SilverAirways.com)

Silver Airways Corp. (IATA: 3M) is a U.S. airline operating almost 200 daily scheduled flights to/from 47 gateways in Florida, The Bahamas, Georgia, Alabama, Mississippi, Virginia, West Virginia, Pennsylvania, New York, Ohio, and Montana. The company is privately owned by Victory Park Capital, a Chicago-based investment firm that launched the airline in May 2011.

Silver Airways is headquartered in Fort Lauderdale, Florida and operates under a principal code share and alliance agreement with United Airlines. The Silver Airways fleet is comprised of 25 Saab 340B plus aircraft (maximum capacity of 34 passengers in a spacious, noise reduction equipped cabin), each powered by highly reliable, fuel-efficient jet-turbine propeller engines and 10 Beechcraft 1900D aircraft (maximum seating capacity: 19 passengers). (The Beech operate in the Montana and Cleveland networks.)

Silver Airways was named a recipient of Air Transport World’s (ATW) 2013 Airline Industry Achievement Award, and, in doing so, was the first U.S. airline to win regional aviation’s top honor since 2008. This award recognizes Silver’s outstanding achievements as well as the company’s contributions toward elevating the entire regional aviation industry overall. The ATW Airline Industry Achievement Award is the longest-running and most-respected airline industry honor in the world.