Travel Policies

Below are all of Silver's guidelines.

Note that our Contract of Carriage, Tarmac Delay Plan and Customer Service Plan can be found in our footer.

Baggage Policy

One (1) Personal item and one (1) Carry-On bag are always FREE on Silver Airways, and each passenger is allowed one (1) personal item that must easily fit under the seat or in an overhead compartment plus one (1) carry-on item. Carry-on items will have to be valet checked at the gate due to aircraft restrictions and will be returned to you at the gate upon arrival.

All checked bag service charges are charged per bag, per person, one-way. Our baggage policies are different than other airlines due to the size of our overhead bins.

Silver Airways will accept checked baggage with a maximum weight of 50 pounds (23 kg) per bag and a maximum outside dimension of 62 inches (157 cm) per bag in exchange for any applicable service charges (see Optional Services). Please be aware that certain overweight items of sporting equipment such as surfboards, scuba equipment and fishing gear may incur additional baggage service charges and items over 84 inches in length cannot be carried.  Baggage service charges apply at any point where bags are checked. Service charge amounts are charged per person, per bag, one-way - see note below regarding baggage service charges when travel involves Silver and another airline.


For a trip that includes one or more connections, bags will be checked to your final destination, and the service charge will apply for checking a bag from your origin to your destination. For a trip that includes a voluntary stopover, your bags will be checked to your stopover point, where you will collect your bags. When you resume travel, you may check your bags again, subject to applicable charges from the new point of check-in to the destination.


All checked bag prices are charged per bag, per person, one-way.

Baggage Service Charges paid online, through Reservations or at the airport are Non-Refundable. When paying baggage service charges online, travelers may pay for a maximum of 2 checked bags. If your baggage needs require you to check additional baggage, or baggage that is over the listed size and weight limits, please note the additional costs for overweight and oversize bags as shown in our Optional Services. Baggage service charges for overweight and/or oversize bags cannot be paid online and are collected at airport check-in as are charges for more than 2 bags. For more information, please review our  Optional Services  and the Contract of Carriage. When checking more than 2 items, the additional items (no more than 10 permitted) will be loaded on a standby/space available basis and handled in accordance with voluntary separation baggage rules:

When check-in requirements are not met or you have exceeded the checked baggage pieces limit (more than 2), it is possible your baggage may not arrive on your flight. If this occurs, your baggage will be sent on the next available flight with space permitting, tagged as ‘Voluntary Separation’ and when applicable, standby in addition to the standard checked baggage tag. It is the responsibility of the passenger to return to the airport for the retrieval of the impacted baggage upon notification of arrival.

When checking more than 2 items, the additional items (no more than 10 permitted) will be loaded on a standby/space available basis and handled in accordance with voluntary separation baggage rules.



Prohibited items for Carry-on Baggage:
  • The Transportation Security Administration publishes a list of items that can be packed in your carry-on bags.

  • Carry-on baggage may be required to be planeside valet checked prior to boarding the aircraft due to the size of the overhead bins in our aircraft. As a result, certain items are prohibited from being transported in the cargo compartment and Silver Airways requires that the following items be brought on board inside a personal item such as a backpack or purse rather than valet checked at the gate or aircraft:

    • Spare lithium batteries (for portable devices / laptops)

    • Smart Bag lithium battery packs

    • eCigarettes and vaping devices


Prohibited items for both Carry-on and Checked Baggage:
  • The Transportation Security Administration publishes a list of items that can be packed in your carry-on and checked baggage.

  • Please review our entire list of prohibited items in our Hazardous Materials section which includes but is not limited to:

    • Balance Gliders / Hoverboards with Lithium-ion batteries

    • Samsung Galaxy Note 7

    • Liquid Nitrogen (not accepted)

    • Flammable liquids

    • See complete list

    • For more information on dangerous goods, visit the FAA's Pack Safe page.


Travelers exempt from baggage service charges:

  • Active-duty U.S. military personnel get up to 2 free of charge checked bags up to 70 pounds each with a maximum dimension of 62 linear inches; all other baggage service charges and rules apply for checked baggage beyond that exemption. This allowance does not apply to the spouse or dependents of military personnel. Silver also offers a discount to active-duty personnel on their leisure travel.


What happens if you arrive without your bag(s)?

After reporting a delayed bag you will be given an ID number that you can use to track your bag(s) online using the Silver Airways delayed baggage tracking system.
 
For travel ticketed by a Silver Airways codeshare partner or interline partner
The baggage allowance and service charges of the first carrier in the itinerary will be applicable. For travelers who purchased a full fare first class ticket, with a connecting Silver Airways flight, no bag service charges apply when checking in with Silver Airways. The United MileagePlus credit card holder and United MileagePlus® Premier member baggage service charge waiver program doesn’t apply when checking in with Silver Airways as the first operating carrier.
 

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Personal Carry-On

Passengers are allowed to carry one (1) personal item aboard the aircraft. This item must fit easily in the confines under a passenger seat or fit in an overhead compartment regardless of where the item is eventually stowed. Examples of Personal Items include, but are not limited to:
  • Small Backpack
  • Briefcase
  • Camera / Camera Case
  • Lady’s purse, pocketbook, or handbag
  • Diaper bag
  • Pet contained in a carrier that can be properly stowed
  • Thin garment bag (if room allows)
The following items may be permitted on-board and do not count as Personal Items:
  • Items of loose clothing, such as Hat, Overcoat or Wrap
  • Reasonable amount of Reading Material
  • Portable electronic devices (PEDs) such as smartphones, tablets, e-readers
  • Umbrella
  • Crutches, canes, walker
  • Approved medical devices (Oxygen concentrator, braces or other prosthetic devices, Orthotic positioning device, Life vest style defibrillator)
  • Food to be consumed onboard
  • Approved child restraint seat
  • Fully collapsible stroller
  • Service animal
Maximum personal item dimensions are 14” x 19” x 8.5” (for our SAAB 340 aircraft).
If a passenger has more than one personal item, they may consolidate them into one or the other item will be handled as a valet bag.

 

May NOT Be Brought Onboard1
May be Permitted Onboard as a Personal Item2
May Be Permitted Onboard3
"Standard" size airline Carry-On bag such as "Roll-Aboard" suitcaseBrief CaseReasonable amount of reading material
Large duffle bagSmall Back PackFood to be consumed onboard

Diaper BagSmall Personal Electronic Device (PED) / Phone, iPad, e-reader, etc.

Small Overnight CaseUmbrella

Purse or HandbagItems of loose clothing (i.e. hat, jacket, overcoat)

Computer BagCane, Crutches, Walker

Camera/Camera CaseApproved medical devices:
  • Oxygen Concentrator
  • Orthotic Positioning Device
  • Life Vest style Defibrillator
  • Braces or Prosthetics

Small Musical InstrumentApprove Child Restraint Seat

Small Toy, Radio, DVD Player, Video Game, etc.Fully Collapsible Stroller

Pet contained in a carrier that can be properly stowedService Animal

Thin Garment Bag (if room allowed)Large Musical Instrument or Cabin Baggage (an extra seat must be purchased)

Please familiarize yourself with our Prohibited Items that are not allowed on our flights. For more information on dangerous goods, visit the FAA's Pack Safe page.

1 Must be checked plane-side as a Valet Bag
2 Each passenger is limited to one Personal item
3 Do not count as Personal item(s)
 

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Portable Electronic Devices

Silver passengers are now able to use their portable electronic devices on all U.S. domestic flights on our fleet of Saab 340B+ aircraft. A portable electronic device (PED) is a small, lightweight, electrically or battery-powered device weighing 2 pounds or less such as a smartphone, tablet, e-reader or handheld computer game. These devices may be used while the aircraft is parked at the gate, and throughout the flight when switched to airplane mode or non-transmit mode. 

Larger devices such as laptop computers and DVD players may be used when the aircraft is parked at the gate and the main cabin door is open. The flight crew will advise when these devices must be turned off and stowed prior to closing the main cabin door, and they must remain stowed in an overhead bin or under the seat in front of you during taxi, take-off and landing. 

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Hazardous Materials

The following items will not be transported by Silver Airways.
These are unacceptable as checked or personal item carry-on:
  • Explosives or fireworks
  • Tasers
  • Radioactive material
  • Highly flammable items
  • Balance Gliders / Hoverboards with Lithium-ion batteries
  • Helium tanks
  • Corrosive or oxidizing materials
  • Paint
  • Poisons
  • Torch lighters
  • Liquid nitrogen (not accepted)
  • Small oxygen generators
  • Flammable liquids
  • Personal air purifiers (battery operated)

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Portable Oxygen Concentrators

Portable oxygen concentrators (POCs) approved by the FAA, may be carried and used on board Silver Airways’ flights at no charge, in accordance with specific FAA guidelines.
 
Passengers needing to use a POC on board should advise Silver Airways of their oxygen requirement when making reservations. Passengers using a POC who make reservations with a travel agent or on the internet need to contact Silver Airways Reservations in advance of travel to ensure Silver Airways has all of the necessary information and can assist the passenger in meeting travel requirements. Silver Airways requires 48 hours advance notice and check-in one hour before the check-in time for the general public to use a Portable Oxygen Concentrator onboard the aircraft.  Failure to meet this requirement will result in denied use of the POC during travel.
 
Flights operated by Silver Airways do not have an in-seat power source. The passenger must ensure he or she has ample batteries to power the POC for the duration of the flight, any ground connection time where the POC is planned to be used, plus three additional hours to allow for unanticipated delays.
 
The passenger must ensure all extra batteries are properly protected from short circuiting by having recessed battery terminals or by packaging the batteries so they do not contact metal objects, including the terminals of other batteries.
 
The passenger must have a signed written doctor's statement. We suggest printing this Medical Verification Statement.
 
The doctor's statement must:
• State the user of the POC has the physical and cognitive ability to see, hear and understand the device's aural and visual cautions and warnings and is able, without assistance, to take appropriate action in response to those cautions and warnings
• State whether or not oxygen use is medically necessary for all or a portion of the flight(s) listed on the passenger's itinerary
• Specify the maximum oxygen flow rate in liters per minute corresponding to the pressure in the cabin of the aircraft under normal operating conditions
• State the expected total operating time (duration) of the POC extends the entire length of the flight plus three hours.
•  Must be kept by the passenger and provided upon request to Silver Airways’ personnel at any time during travel.
 
Some seating restrictions apply:
• The POC must be able to fit under the seat in front of the passenger
• A passenger using a POC may not be accommodated in any designated over-wing or floor-level exit seat

Portable oxygen concentrators are considered assistive devices. They do not count toward baggage limits whether or not they are used on board.
Note: When connecting to or from any other airline, the passenger is responsible for notifying and making independent arrangements directly with the other airline.

The following is the current list of FAA approved POCs

  • The AirSep "Focus," manufactured by the AirSep Corporation
  • The AirSep "Freestyle," manufactured by the AirSep Corporation
  • The AirSep "Freestyle 5," manufactured by the AirSep Corporation
  • The AirSep "Lifestyle," manufactured by the AirSep Corporation
  • Delphi Central Air, manufactured by Delphi Medical Systems
  • DeVilbiss "iGo," manufactured by DeVilbiss
  • Inogen One, manufactured by the Inogen Corporation
  • Inogen One G2, manufactured by the Inogen Corporation
  • Inogen One G3, manufactured by the Inogen Corporation
  • Inova Labs "LifeChoice Activeox," manufactured by Inova Labs
  • International Biophysics "LifeChoice," manufactured by Inova Labs
  • Invacare SOLO2, manufactured by Invacare Corporation
  • Invacare XPO2, manufactured by Invacare Corporation
  • OxLife "Independence," manufactured by OxLife Incorporated
  • Precision Medical EasyPulse, manufactured by Precision Medical
  • Respironics EverGo, manufactured by Respironics Inc.
  • Respironics SimplyGo, manufactured by Respironics Inc.
  • SeQual Eclipse, manufactured by SeQual Technologies Inc.
  • SeQual SAROS, manufactured by SeQual Technologies Inc.

Other POC brands and models may be carried in the cabin with the batteries removed, if they meet Silver Airways’ assistive device carry-on size and weight requirements or they may be transported as checked baggage.

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Pets In Cabin

Silver Airways will accept domestic cats, dogs and household birds for transportation.
The acceptance of animals is subject to the conditions below:
  • Animals will only be accepted for transportation in the passenger compartment, except when traveling on the seaplane – where the special provisions are fully explained here.
  • Advance arrangements must be made
  • The animal must be harmless, inoffensive, odorless, and require no attention during transit
  • The animal must be confined in a container subject to inspection and approval by the Carrier before acceptance
  • The animal's container can be no larger than 17”L x 16”W x 9”H and must be stowed under the seat.
  • The passenger must make all arrangements, and assume full responsibility for complying with any applicable laws, customs, and/or other governmental regulations, requirements, or restrictions of the country, state, or territory to which the animal is being transported
  • The maximum number of animal containers per aircraft is ten, in order to ensure the safety and well-being of any animal transported
  • Carriage of animals is limited to one animal per container, except that two kittens or two puppies under 10 weeks of age, or two household birds will be permitted in a single container
  • Containers for transporting animals must be supplied by the passenger
  • Containers must be leak proof, structurally sound, free from all broken wires or protrusions, and properly ventilated
  • Containers must be large enough for pet to stand, sit and change positions comfortably
  • Containers must never be locked as animals must be accessible in case of emergency
Additional Requirements for Carriage of Animals in the Passenger Compartment:
  • Animals are not permitted with unaccompanied children
  • Animals are not permitted to occupy a passenger seat as cabin seat baggage unless a separate seat is purchased; animal will remain in the carrier
  • After check-in, the animal must remain in the container while in the boarding area and on board the aircraft
  • The container must be stored under the seat directly in front of the passenger
  • Passengers are limited to one animal container each
Charges:
The carriage of pets in cabin is subject to a service charge per animal container, each way, as follows:

Domestic and international flights: $98

Special note: Silver Airways will not accept gaming birds under any circumstance

 

 

SERVICE ANIMALS

Silver Airways will permit a trained service animal to accompany a qualified individual with a disability. A service animal should sit in the floor space in front of the passenger's assigned seat but cannot protrude into the aisles. Passengers may use an approved in-cabin kennel no larger than 17”L x 16”W x 9”H for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited.

Effective January 11, 2021, a customer traveling with trained service dogs will be required to fill out a DOT form confirming the animal meets training and health qualifications. The customer should present the documentation at the ticket counter or at the departure gate. Additional documentation may be required for an animal traveling to international destinations.

 
EMOTIONAL SUPPORT ANIMALS

Effective January 11, 2021, Silver will no longer accept emotional support animal bookings on any Silver or Seaborne flight. This change follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals. The DOT's final rule is available here. Effective with the new DOT rule, emotional support animals will be transported in accordance with pets in cabin policies and procedures for those that qualify. Silver and Seaborne continues to accept domestic cats, dogs, and household birds for transportation, subject to the policies already in effect

 

 

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Infants

If you are traveling with an infant or small child, you should know that proper use of an approved child restraint system (CRS) enhances child safety on an aircraft. For this reason, Silver Airways and the Federal Aviation Administration (FAA) strongly recommend that infants and small children who weigh under 40 lbs. be secured in an appropriate restraint device when traveling by air.

Bookings for travel with an infant (lap-child) can be made online

What special rules apply to infants?

For one child less than 2 years old, accompanied by an adult fare-paying passenger and not occupying a seat, there is no charge on domestic flights; for international flights there is a charge of 10% of the adult fare. A maximum of one infant not occupying a seat is permitted for each fare-paying adult.

Infants occupying a seat will pay the applicable adult fare on any flight and must be placed in an approved infant safety seat.

Silver reserves the right to request proof of age at anytime. If a passenger is unable to provide proof of age, the applicable fare will be charged and the child provided an assigned seat.

Does my infant need a boarding pass?

If you choose to purchase a seat so that your infant may travel in his or her restraint system, you will need to obtain a boarding pass for the infant prior to proceeding to the security checkpoint.

If you choose to travel with your infant on your lap (at no additional charge), the infant will not need a boarding pass; however, you will need to advise the check-in agent that you are traveling with an infant as a lap child.

What is an appropriate CRS?

Many child safety seats that are designed for use in automobiles are also appropriate for use on aircraft. Appropriate restraint devices should have hard sides and backs, include integrated shoulder straps, and secure to a passenger seat via channels through which the seat belt is threaded and attached. They should also carry two labels stating: “This child restraint system conforms to all applicable Federal motor vehicle safety standards”; and “This restraint is certified for use in motor vehicles and aircraft” in red lettering.

Although one might think that any type of restraint system would provide at least some degree of flight safety enhancement, this is not the case. Some child restraints may do a good job of protecting children in automobiles or in other situations, but are not appropriate for aviation use.

Recent testing and research have led the FAA to ban the use on aircraft of certain types of child restraints that may be harmful to a child in the event of an aviation emergency. Booster seats, vest and harness type child restraint systems and lap held child restraints (including belly belts) are not approved for use in aircraft.

Although some that were manufactured before the FAA’s ban may carry an insignia and/or language indicating they are approved for aircraft use, please understand that they are no longer permitted.

Are strollers or infant carriers permitted beyond security?

You may choose to bring your infant to the departure gate in a stroller or infant carrier.

Most infant carriers are designed simply to provide convenience in carrying babies. With the exception of a few recently manufactured automobile safety seats that convert to carriers, they do not provide sufficient protection to qualify as CRSs.

You may carry your baby on and off the aircraft in an infant carrier (provided it does not exceed the size limitations for personal items), but it must be properly stowed either underneath a seat or in an overhead bin for taxi, takeoff, and landing.

If the stroller or infant carrier exceeds the size limitations for personal items, the Airport Service Agent will "gate-check" the item (at no additional charge) to your final destination, and the item will be placed in the cargo compartment for transportation. When you reach your destination the item will be returned to you at the arrival gate.

In which seats may a CRS be used?

CRS may be secured to any seat, excluding exit row seating

Want to know more?

For a list of FAA safety recommendations for air travel with children, call the agency’s consumer information hotline at 800-322-7873.

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Unaccompanied Minors

Unaccompanied Minors - children between the ages of 5 and 13 - are accepted for travel subject to certain restrictions as detailed in our Contract of Carriage and any applicable service charges as shown in the table below.

Bookings for Unaccompanied Minors cannot be made online but must be made by calling the Reservations Center at 801-401-9100

Service Charges apply for Unaccompanied Minors 5 years through 13 years, and minors 14 years through 17 years whose parents request  the service. There are strict rules for dropping off and meeting them as explained in detail in our  Contract of Carriage.

The charges below are per unaccompanied minor, one way.

 

Unaccompanied Minor Service Charges

Age

Allowed?

Restrictions

Surcharge

Under 5NoN/AN/A
5 to 7YesSilver only - non-stop flights only$99 one way
8 to 13YesSilver only - non-stop and connecting - not last flight of day$99 one way
14 to 17YesNone$99 one way

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Special-Needs

Passengers with Disabilities

An individual with a disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment.

A “qualified individual with a disability” is defined as an individual with a disability who obtains a valid ticket, comes to the airport for a flight, and meets the nondiscriminatory Contract of Carriage requirements that apply to all passengers.

General Prohibition of Discrimination

Silver Airways does not discriminate against any qualified individual with a disability in the provision of air transportation.

The amended rules to implement the Air Carrier Access Act of 1986 contain certain requirements designed to address issues that have arisen in providing air travel to individuals with disabilities. The regulations are intended to ensure that individuals with disabilities have access to air transportation and that carriers not impose restrictions on such passengers except those necessary to the safe carriage of all passengers.

Refusal to Transport

Silver Airways may refuse transportation to any passenger on the basis of safety, and may refuse to provide transportation to any passenger whose carriage would violate FAA regulations. In exercising this authority, Silver Airways personnel may not discriminate against any qualified individual with a disability on the basis of disability.

Advance Notice Requirements

Except as noted below, Silver Airways may not require a qualified individual with a disability to provide advance notice of his/her intention to travel or of his/her disability as a condition of receiving transportation.

Silver Airways may require up to 48 hours advance notice and one-hour advance check-in concerning a qualified individual with a disability who wishes to receive any of the following services:

  • Transportation for an electric wheelchair.
  • Hazardous material packing for a battery for a wheelchair or other assistive device.
  • Accommodation for a group of 10 or more qualified individuals with a disability, who make reservations and travel as a group

Advance notice is also required for bringing a Portable Oxygen Concentrator on board (see more in our POC policy).

If a qualified individual with a disability provides advance notice to Silver Airways and the individual is forced to change to the flight of another carrier because of the cancellation or delay of the original flight, Silver Airways personnel will provide rerouting assistance to the individual. This may include, but is not limited to, assistance with reservations and ticketing, the provision of ground transportation to the second carrier, and/or assistance in securing appropriate services from the other airline.

Unavailable Services

Silver Airways is unable to accommodate passengers who require an incubator, a respirator, or a stretcher.

Safety Assistants

Silver Airways may not require a qualified individual with a disability to travel with a safety assistant, except in certain limited circumstances dealing with safety.

Silver Airways will require that a qualified individual with a disability, meeting any of the following criteria, travel with a safety assistant as a condition of carriage on the grounds of safety.

  • A person who, because of mental disability, is unable to comprehend or respond appropriately to safety-related instructions.
  • A person who has both severe hearing and severe vision impairments, and cannot establish some means of communication with carrier personnel adequate to permit transmission of the required safety briefing.
  • A person with a mobility impairment so severe that the person is unable to assist in his/her evacuation of the aircraft.

Seat Assignments and Seating Accommodations

Silver Airways may not exclude any qualified individual with a disability from any seat or require that an individual with a disability sit in any particular seat on the basis of disability EXCEPT in compliance with Exit Seating regulations.

Service Animals

Silver Airways will permit a trained service animal to accompany a qualified individual with a disability. A service animal should sit in the floor space in front of the passenger's assigned seat but cannot protrude into the aisles. Passengers may use an approved in-cabin kennel no larger than 17”L x 16”W x 9”H for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited.

Effective January 11, 2021, a customer traveling with trained service dogs will be required to fill out a DOT form confirming the animal meets training and health qualifications. The customer should present the documentation at the ticket counter or at the departure gate. Additional documentation may be required for an animal traveling to international destinations.

Emotional Support Animals

Effective January 11, 2021, Silver will no longer accept emotional support animal bookings on any Silver or Seaborne flight. This change follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals. The DOT's final rule is available here. Effective with the new DOT rule, emotional support animals will be transported in accordance with pets in cabin policies and procedures for those that qualify. Silver and Seaborne continues to accept domestic cats, dogs, and household birds for transportation, subject to the policies already in effect

Passengers Using Wheelchairs

Passengers using wheelchairs will be accepted unaccompanied. There is no limit to the number of accompanied or unaccompanied non-ambulatory travelers accepted on any Silver Airways flight.

Silver Airways accepts all types of wheelchairs and carts including folding or non-folding, manual, and electric. One wheelchair per passenger will be transported at no extra charge in addition to the normal bag allowance.
Silver Airways aircraft cannot accommodate wheelchairs in the aircraft cabin. All wheelchairs travel as checked or gate-checked baggage placed in the aircraft’s baggage compartment.  Wheelchairs and other assistive devices have priority over valet baggage belonging to other passengers who board at the same city.

Passengers Using Crutches/Walkers

Passengers using crutches or walkers are acceptable for carriage and, depending upon the extent of their disability, may or may not need assistance; however, Silver Airways personnel will always extend an offer to give assistance as needed.

Crutches or canes can generally be stowed in the cabin (under the passenger’s seat, in the overhead compartment or wardrobe), but must never be stowed in the path to or adjacent to an emergency exit. Walkers may be stowed in the baggage compartment due to their size/shape. Care must always be exercised to avoid damage by shifting cargo, and should always be loaded for easy access at the destination station.

Stowage of Personal Equipment

Silver Airways does not count any assistive device brought into the cabin by an individual with a disability as part of their personal item carry on allotment.

The baggage liability limits do not apply to liability for loss, damage, or delay concerning wheelchairs or other assistive devices.

Communicable Diseases

For travelers with a communicable disease or infection, Silver Airways will not:

  • Refuse to provide transportation -or-
  • Delay transportation -or-
  • Require a medical certificate -or-

Impose any conditions, restrictions, or requirements not imposed on all other travelers unless the traveler's condition poses a significant risk to the health and safety of others and the risk cannot be eliminated by a modification of policies, practices, or procedures

Travelers whose travel is delayed due to restrictions imposed by Silver Airways related to their communicable disease or infection may use their tickets without additional fare collection within twelve (12) months of the date of the ticket or have any unused value refunded without penalty.

Travelers who are denied travel due to a communicable disease or infection, upon request, shall be provided a written explanation within 10 days of their request to Silver Airways. The letter will explain the denial of transportation.

Medical Certificates

Silver Airways does not normally require a medical certificate as a condition of acceptance for travel. However, Silver Airways may require one if there is reasonable doubt that a traveler can complete the flight safely without requiring extraordinary medical assistance during the flight. The medical certificate must be dated within 10 days of the flight for which it is presented.

Passenger Information

The Department of Transportation requires that carriers maintain a copy of procedures regarding passengers who need assistance be available at each airport for inspection by interested individuals. Silver Airways satisfies this requirement by allowing travelers to view DOT Rule 14 CFR, Part 382.  A printed copy is available at each airport.

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International Travel

International Travel Document Requirements

Each passenger traveling across any international boundary is solely responsible for obtaining all necessary travel documents, including any required visas, and for complying with the laws of each country flown from (the departure country), through (any transit country) and into (the destination country) as stated in our Contract of Carriage. Please also note that security regulations may require us to provide government agencies access to certain personal data disclosed to us, and we may do so as outlined in the Contract of Carriage.

Departure Requirements

Certain countries, including the United States, have travel document requirements for departure. Please note these requirements may be different than travel document requirements for entry into the destination country and for transit through a country.
U.S. law requires all passengers, regardless of citizenship, age or destination, to hold a secure document to depart the United States by air (one-way or roundtrip itinerary). A secure document is a passport, U.S. permanent resident card, Refugee or Stateless travel document, Re-Entry Permit, NEXUS card, U.S Merchant Mariner Card, military ID or an emergency travel document issued by an embassy or consulate.
For a pictorial guide on travel document requirements for departure from the United States by air as published by the U.S. Department of Homeland Security, Bureau of Customs and Border Protection please visit their web site.
All non-U.S. citizens planning to travel to the U.S. should visit the U.S. Department of State website for additional information.

Entry Requirements

All destination countries, including the United States, have travel document requirements for entry. In addition to any travel document requirements for departure, travelers must satisfy travel document requirements for entry into the destination country and, depending on the itinerary, for transit through a country.
Passport, visa and health requirements for entry into destination countries and for transit through a country must be verified before travel. For entry into the United States, additional information may be found on the U.S. Customs and Border Protection website.
Please review the latest government mandates and restrictions on air travel due to the ongoing COVID-19 pandemic, available on the Covid-19 Resources page.
Travelers seeking entry into the United States under the Visa Waiver Program (VWP) can review additional information on the U.S. Department of State website.
The US-VISIT program, which involves the collection of biometric data upon arrival in the United States by the U.S. Customs and Border Protection Agency, currently applies to most international travelers who are U.S. residents, U.S. visa holders or are entering the U.S. or Guam under the VWP. Additional information about US-VISIT may be found on the U.S. Department of Homeland Security website.

I-94 Forms

All non-U.S. citizens arriving in the U.S. must complete the I-94 form, except for the following travelers:
  • U.S. citizens
  • Returning resident aliens
  • Canadian citizens
  • Non-U.S. citizens entering the United States under the Visa Waiver Program (VWP)

Important Note on Flights via the U.S.

U.S. regulations require travelers to comply with immigration and customs procedures at their first point of entry into the U.S. Travelers will need to have all required documents with them upon arrival - even if the U.S. is not their final destination. If travelers have more than one U.S. stopover, they will not need to clear immigration and customs again.

Advance Passenger Information System (APIS)

U.S. law requires airlines operating international flights to or from the United States to provide travel document data for all travelers via APIS. The United States also requires reporting the visiting address of all travelers who are non-U.S. citizens and non-U.S. residents traveling to the United States.

Condition of Passports

Passports must be in good condition. If a passport is damaged beyond normal wear and tear and/or there is evidence of intentional or material alterations or mutilations, it may not be accepted for international travel and the passenger denied boarding. Examples of conditions of passports that may result in denied boarding include passports with significant tears, holes or stains, as well as any changes, obliterations or alterations, or any other damage which affects the integrity of the passport and/or the identification of the holder, such as the name, date of birth, citizenship and document number. For example, a passport with faded data, missing or severely torn, cut or chewed pages or cover, missing picture, picture which can be removed from under the laminate or one which requires tape or staples to hold it together, or which has been substantially damaged by liquids, chemicals or fire, may result in denied boarding. To ensure your travel plans are not interrupted, please make sure your passport is in good condition before you leave. For more information about U.S. passports, please visit the U.S. Department of State website.

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